You may see an employee's application for a HausMoney account marked with an "under review" status. This typically occurs for several common reasons related to the employee's eligibility. Understanding these factors can help you guide your employee toward a resolution.
1. Understanding Employee ETA Sign-up Status.
When an employee signs up for the Earned Tip Access® program, you can follow their registration status by clicking on the "Sign-Up in Progress" alert.
Invite sent, expires in 10 days.
This means that the employee has received an email invite to finish the ETA program sign-up process. Direct the employees to look up an email from TipHaus or HausMoney in their inbox, depending on their chosen payout method.
Registration submitted, under manual verification.
This means that our team will review the documents the employee submitted when signing up. If your employees' registration status says "on manual verification" after 48 hours, contact our support team for further assistance.
Flagged by user, pending internal review.
This means that the employee was not eligible to participate in the ETA program, or was not approved by an Organization or GM Admin user. Contact our customer success team for further review and to explore other options for the employee.
2. Why does my employee show an "Under Review" status on their HausMoney application?
An "under review" status for a HausMoney account application can occur for several reasons. Here are the most common factors that may lead to this status:
The employee did not complete the onboarding process. If an employee's application is under review, the first step is to verify that they have accepted the terms and conditions and submitted all required documentation to open their account. Please take a look at the onboarding guide below and make sure that the employee has completed all the steps.
CLICK HERE TO SEE THE HAUSMONEY ONBOARDING GUIDEThe employee's documentation or information was not correct. The employee will need to go into the app and restart the process from where they left off to correct their information.
Please note: After the employee confirms they have completed all steps, accepted the terms and conditions, and uploaded all their information, the review process can take up to 48 hours. Please allow this time for our team to review their information.
If an employee is unable to continue where they left off due to the HausMoney sign-up process expiring, then please have them reach out to [email protected] where we will be able to facilitate a link to have them send in the necessary information or documents.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard.