TipHaus

Sebastian.J Jordan

Cesar Arias

Louis Pelaez

Everything you need to get Earned Tip Access (ETA®) up and running.

Getting Started

This guide provides an overview of the Earned Tip Access® page, actionable steps for its use, and answers to common questions.

The Earned Tip Access® (ETA®) Page: In-Depth Introduction

This guide will walk you through registering a business and linking a bank account with the Earned Tip Access (ETA) program.

ETA®: How to Link Bank Accounts and Register a Business

Things to keep in mind when inviting employees to register for the Employee App.

Employee App: How to Invite My Employees to Use the Tiphaus Employee App

Employee App: Earned Tip Access® - What Is It + How Do Employees Sign Up?

This section focuses on explaining the program, initial registration, and how to get started.

Introduction & Setup

This article is for owners/managers who are going to make an Earned Tip Access® (ETA) Payout for the first time

ETA®: How to Make a Payout to Your Employees

This article will guide you through where to find payout failure details, common reasons for failures, and how to resolve them.

ETA®: Why did an Employee have a Failed Payout?

In this article, we outline the most common error messages related to failed payouts. When a user's problem matches one of these error messages, use the information that follows it…

ETA®: Common Payout Failures and How to Resolve Them

This article explains how the funds are handled when we process the tip payouts for your employees.

ETA®: Understanding Tip Payout Funding and ACH Requests

Sofia Cardozo

This section is dedicated to the mechanics of making payouts and resolving problems when they fail.

Payouts & Troubleshooting

Once your employee signs up for a payout method for the Earned Tip Access® (ETA®) program (HausMoney or HausDirect), you must approve them in your dashboard before they can begin…

ETA®: How to Approve an Employee's Payout Method

A guide to knowing which employees are participating in the Sign-Up Process, and which are Not Participating in the ETA Program.

ETA®: Checking Your Employee's Status

This article aims to clarify the "Under review" and "Under manual verification" statuses within the ETA program, detailing its implications and outlining necessary actions.

ETA®: Why Is an Employee Marked as “In Review”?

Learn why an employee might not show any tips owed in the ETA tab and how to resolve it based on their effective sign-up date.

ETA®: Why Doesn’t an Employee Show Any Tips Owed if They Are Fully Registered?

Managing Multiple TipHaus Employee Accounts Across Locations or Organizations

Carolina Mona

Mauricio Osorio

This section covers the processes related to managing employee access, checking their standing, and addressing issues with their registration.

Employee Management & Status

You can update the business bank account associated with the payouts for the Earned Tip Access® (ETA®) program as needed.

ETA®: How to Update a Linked Bank Account

Printable and Digital Resources for the Earned Tip Access® Team Launch or New Employee Onboarding

ETA®: Essential Documents

This section deals with making changes or updates to existing financial information.

Account Management

ETAⓇ Video Playlist

Full TipHaus Article Collection

Find answers and get help from Intercom Support and Community Experts

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