What Happens to Failed Payouts?
When a payout fails for any reason, the funds are automatically reserved. It will be used in your next successful payout as soon as the issue with your employees' account is resolved.
How to Identify a Failed Payout
1. Locate the Failure Notification
A notification for a failed or partially failed payout appears on the Overview tab of the Earned Tip Access® page. You can find this notification to the right of the Initiate Payout button.
2. Navigate to the Payouts Tab
To investigate the issue, go to the Payouts tab. This page lists all payouts for your location.
You can use the employee search bar to filter payouts for a specific employee.
Each row in the list provides an overview of a payout, including the initiator, amount, fees, pay period, timestamps, and status.
3. View Payout Error Details
Click on the row corresponding to the failed payout. This will open the Payout Detail window. This window contains specific information about the failure, including:
Affected Employees: A list of employees impacted by the error.
Error Cause: A description of the reason for the payout failure.
Required Action: The next steps needed to resolve the issue.
General HausDirect Payout Troubleshooting
Many HausDirect payout issues are caused by problems with the employee’s linked debit card. Here are some of the most common card-related issues that can prevent a HausDirect payout from going through:
Expired Card: The card has passed its expiration date.
New Card: The card has not been used for a physical transaction yet.
Card Status: The card is frozen, lost, or stolen.
Incorrect Information: The card details provided (e.g., number, expiration date, CVV) are incorrect.
Card Type: The card is a Discovery card.
Bank Block: The financial institution has blocked the transaction.
Recent Updates: The card's CVV/CVC or expiration date has recently been updated.
Not accepted: HausDirect does not accept Discover cards.
Solutions:
The employee contacts their bank: Verify that the card is active and has no restrictions.
Re-link their card: Log in to my.tiphaus.com, navigate to the Earned Tip Access® section, and select the pencil icon next to "Card on File" to re-enter their card details.
HausDirect-Specific Failed Payout Error Messages
Invalid Transaction / Restricted Card
If your card has been reported as lost, stolen, or has a freeze on it, the payout will fail.
Solution: The employee must contact their bank to resolve the card restriction. Once the issue is resolved, re-link their card on the TipHaus Employee app.
Error Detail
Transaction not permitted - card.
Solution: The employee needs to re-link their debit card.
Transaction Not Permitted
This error occurs when you attempt to link a checking account directly. HausDirect only supports connections via a debit card.
Solution: The employee needs to re-link their debit card.
No Payout Data Found
This error can also be caused by a problem with your linked card.
Solution: The employee needs to re-link their debit card.
What to Expect After an Employee Updates Their Card?
After an employee has completed the process of updating their card details, you can attempt to resend the funds. To do this, navigate to the Earned Tip Access® page on your TipHaus dashboard and initiate a new payout.
⚠️ Important: Please be aware of your company's specific payout policies. Some organizations may only allow one payout run per day or week. Before you try to payout again, please confirm that your organization allows multiple payouts on the same day.
Specific Error Codes and Solutions
Insufficient Account Funds
Insufficient Account Funds
This issue could occur when the external account linked to the store for ETA payouts does not have enough available balance, or pending charges or authorization holds affect your account's available balance. This can prevent a payout from going through.
Solution: Check with your bank directly to confirm your true available balance and check for any active holds or pending transactions. If you confirmed that you have enough funds, contact TipHaus support for further review at [email protected].
Fetch Balance Error
Fetch Balance Error
This is a system-related error.
Solution: You must contact TipHaus support for assistance at [email protected].
Payout Failed
Payout Failed
This is a system-related error.
Solution: You must contact TipHaus support for assistance at [email protected].
Payout Failure: Amount Greater Than Take-Home
Payout Failure: Amount Greater Than Take-Home
The error message “Requested payout amount was greater than available take-home” indicates that the system was still recalculating the employee’s take-home amount when the payout was initiated. This can happen due to reconciliations or other minor adjustments, usually resulting in a difference of just a few dollars or even cents.
How to Fix It:
Wait 10-15 minutes to allow the system to finish recalculating and update the final take-home amounts.
Re-initiate the payout. The payout should now process successfully with the accurate, updated balance
Other ETA Payout Error Messages
Other ETA Payout Error Messages
Payout Failure: Missing Store Account Configuration
Payout Failure: An error occurred with Plaid, please try again
Payout Failure: Amount is greater than $2000 and requires a signature.
These errors indicates a technical issue that requires our team to investigate. This is not an error you can resolve on your own, and retrying the payout will not fix the problem.
To resolve this, please contact our support team. A member of our team will review the specific details of the error and guide you through the next steps to get it fixed.
Still have questions? Contact our customer success team here