When a HausDirect payout to an employee fails, it is generally due to an issue with their linked card. This could be due to an expired card, a card marked as frozen/lost/stolen, an issue with the employee's bank blocking the transaction, or incorrect card details.
How to Guide Your Employee
We recommend advising your employee to take the following steps to resolve the issue:
Contact Their Bank: The employee should first contact their bank to ensure their card is active and to see if the bank blocked or flagged the transaction from TipHaus.
Update the Card in TipHaus: The employee should then log into their account at my.tiphaus.com and navigating to the Earned Tip Access page (credit card icon in the bottom menu) and from there click on the pencil icon next to "Card on File Ending In" to make sure everything is connected correctly.
⚠️ Important: After the employee has entered their updated card info, they must refresh the screen. They should then see the last four digits of their new card number displayed next to the pencil icon.
What Happens After an Employee Updates Their Card?
There are several ways your organization can handle tip deposits after an employee updates their card, depending on your internal processes:
Open Pay Periods: If the unpaid tips belong to an open, ongoing pay period, the funds will be deposited into the employee's new card once you initiate the next payout.
Closed Pay Periods: For tips associated with a closed pay period, the outcome depends on whether your organization's policy allows for re-initiating payouts for closed periods.
Paycheck Distribution: If your organization does not re-issue payouts for closed periods, these tips should be included in the employee's next regular paycheck.
If an employee is expecting a payout that has not arrived after updating their card, it is likely because the payout has not been re-initiated. To resolve this, you can:
Re-initiate the payout manually to trigger the deposit to their updated card.
Advise the employee to wait for the next automated payout cycle, at which point the updated card will receive the funds automatically
⚠️ Important: Please check your company's payout policies first. Some organizations only allow one payout run per day or week, so confirm that multiple payouts are allowed on the same day before trying again.
What cards work with HausDirect?
HausDirect supports instant payouts to standard debit cards that operate on the Visa or Mastercard networks. Certain card types are typically rejected by the system, including:
Discover network cards (including some Capital One-branded Discover cards) due to incompatibility with Push-to-Card technology.
Wallet products such as Venmo, Cash App, PayPal, and Netspend cards.
Non-standard cards like gift cards, prepaid cards, or cards tied to digital-only wallets. To ensure successful payouts, employees should use a Visa or Mastercard debit card issued by a traditional bank.
The employee updated their HausDirect card, but it says Pending Manager Approval
If your employee's HausDirect registration shows "pending manager approval," you can approve them from the ETA page in the TipHaus Client dashboard. Routine card updates, however, do not require manager approval.
Do Employees need to use the HausMoney App to manage HausDirect?
No, you do not need to use the HausMoney app to manage your linked card with HausDirect. Instead, use the TipHaus Employee App available at my.tiphaus.com for managing your HausDirect-linked card.
Still have questions? Contact our customer success team here or click the Chat icon in the bottom-right corner of your Client Dashboard